# Symptoms An [[ConnectWise Automate Agent|agent]] shows offline in the [[Automate Control Center]] but the device can be remoted into through [[ScreenConnect]]. # Cause Agent Services are not running. # Resolution 1. Attempt to start the Agent Services directly on the devices 2. If that is not possible and if they show online in Control, issue the following commands from the Control Web Portal to the affected agent(s). Restart agent services with this single command: ```bat taskkill /im ltsvcmon.exe /f & taskkill /im ltsvc.exe /f & taskkill /im lttray.exe /f & sc start ltsvcmon & sc start ltservice ``` # Additional Info [Agent shows offline but can remote into it (site.com)](https://connectwise20.my.site.com/serviceandsupport/s/article/Agent-shows-offline-but-can-remote-into-it)