[[ConnectWise Automate]] ticket categories are used to classify tickets and are leveraged by your PSA software (currently [[ConnectWise Manage]] and [[Autotask]] plugins) to route common types of tickets to different service boards/queues.^[[Use Ticket Categories in ConnectWise Automate - ConnectWise](https://docs.connectwise.com/ConnectWise_Automate_Documentation/070/280/070)] ## View Ticket Categories To view the ticket categories: 1. From the **[[Automate Control Center|Control Center]]**, select **System** > **Configuration** > **Dashboard** > **Config** > **Configurations** > **Information Base Categories**. |Name|Enter the name for the category.| |---|---| |Keywords|Enter any keywords that pertain to the data that is used for searching. Multiple keywords are separated by commas.| |Category|Select a category from the drop-down to make the current category into a sub-category. The available options are Top Level, General Questions, E-Mail Problems, Printers and Printing, How Do I…, Requests for Help and Monitor Alerts.| |Hide from Category List|Select the check box to hide the category in the list of information base categories. This applies to only information base categories.| |Image|Enter the full path to an image to be associated with the category.| |Description|Enter a description of the category.| |Related|Indicates if it is a top-level category or a sub-category. If 0, it is a top-level category. If 1, it is a sub-category of another category.| |ListHide|Indicates if the category is hidden from the Information Base categories. If 0 it is not hidden. If 1, the category is hidden from view.| |Ticket Category ID|Internal Automate ID to identify the category.|