Formerly known as ScreenConnect **ConnectWise Control** is a remote access tool purchased by [[ConnectWise]]. > By default, if the [consent-to-connect prompt](https://docs.connectwise.com/ScreenConnect_Documentation/Get_started/Knowledge_base/Prompt_guest_for_consent_before_connecting_to_a_remote_machine) is enabled, a user grants consent, and a technician switches a session to Backstage mode, a technician will not be able to connect. To solve this, administrators can turn on the **Auto Consent To Backstage** setting in the [Advanced Configuration Editor](https://docs.connectwise.com/ScreenConnect_Documentation/Supported_extensions/Administration/Advanced_Configuration_Editor)