Lexmark Fax Error Codes and Recommendations

A **[[Fax Machines|Fax]] error code** may provide the necessary information to resolve a fax issue. ### "Fax Error" code suggestion chart^[[Fax error codes and recommendations | Lexmark XC6153](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH)] |**Error code**|**Error code definition**|**Suggestions**| |---|---|---| |E-000|No error occurred during fax transmission.|Not applicable| |**200 Related Errors**| | | |E-200|Error occurred when transmitting training.|- Check line quality. - Select a lower ‘[**Max Speed**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#speed "Links to #speed")’ value under **Fax Send** settings.| |**300 Related Errors**| | | |E-3XX|Error occurred when receiving image data.|- Check line quality. - Select a lower ‘[**Max Speed**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#speed "Links to #speed")’ value under **Fax Receive** settings. **Note:** **Max Speed** adjustment instructions for **Receive** and **Send** are identical; however, these settings are found in two different locations.| |**400 Related Errors**| | | |E-4XX|Error occurred when sending image data.|- Check line quality. - Select a lower ‘[**Max Speed**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#speed "Links to #speed")’ value under **Fax Send** settings.| |**500 Related Errors**| | | |E-5XX|Received unknown response from remote fax device.|Contact **Lexmark Technical Support** for suggestions if this message inhibits successful fax transmission.| |**600 Related Errors**| | | |6XX|Error occurred when receiving a frame.|Check line quality.| |**700 Related Errors**| | | |7XX|Error occurred when sending a frame.|- Check line quality. - Select a lower ‘[**Max Speed**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#speed "Links to #speed")’ value under **Fax Send** settings.| |**800 - 80E Related Errors**| | | |800|Received EOT unexpectedly from the modem in V34 mode.|- If error persists, disable .V34 [**modulation**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#modulation "Links to #modulation") scheme.| |802|Too many timeouts occurred during ECM reception.|Contact **Lexmark Technical Support**.| |803|Fax was canceled by user.|Not applicable| |804|Unexpectedly received disconnect command from remote end.|- Check line quality. - Remote device could be requesting an unsupported feature.| |805|Remote fax device failed to respond to the DCS command.|- Remote device could be malfunctioning.| |808|T1 Timeout occurred when trying to establish a connection with remote fax device.|Contact **Lexmark Technical Support** for assistance.| |809|T2 Timeout occurred due to loss of command/response synchronization.|Contact **Lexmark Technical Support** for assistance.| |80A|T5 Timeout occurred when transmitting image data to remote fax device.|- Check line quality. - Select a lower ‘[**Max Speed**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#speed "Links to #speed")’ value under **Fax Send** settings.| |80B|Too many errors when transmitting image in ECM mode.|- Check line quality. - Select a lower ‘[**Max Speed**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#speed "Links to #speed")’ value under **Fax Send** settings.| |80C|Remote device failed to respond to the ‘CTC’ command.|- Select a lower ‘[**Max Speed**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#speed "Links to #speed")’ value under **Fax Send** settings.| |80D|Received too many requests from remote end to repeat the previous command sent.|- Check line quality. - Check whether line conditions on remote end will facilitate a good connection.| |80E|Functional limitation – Remote fax device does not support G3 receive capability.|Not applicable| | | | | |---|---|---| |**811 - 88A Related Errors continued...**| | | |811|Failed to detect a fax device at the remote end.|- Verify MFP is answering to fax call and not a voice call. - Decrease value of ‘[**Rings To Answer**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#Ringstoans "Links to #Ringstoans")’ setting.| |812|No more data rates available in V34 modulation scheme.|- Adjust to a **lower** [**modulation**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#modulation "Links to #modulation") scheme.| |813|Timeout occurred after waiting too long to receive a good frame.|Contact **Lexmark Technical Support** for assistance.| |814|Tried too many times at selected speed using V34 modulation scheme.|- Adjust to a **lower**[**modulation**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#modulation "Links to #modulation") scheme.| |815|Fax transmission was interrupted due to power failure.|- Check MFP hardware if error persists.| |818|Fax transmission failed due to insufficient memory to store scanned image.|- Adjust ‘[**Memory Use**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#Memory_use "Links to #Memory_use")’ setting to allocate more memory for send jobs.| |819|Fax transmission failed due to insufficient memory to store received image.|- Adjust ‘[**Memory Use**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#Memory_use "Links to #Memory_use")’ setting to allocate more memory for receive jobs.| |81A|A timeout occurred during transmission of a page in ECM mode.|- Select a lower ‘[**Max Speed**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#speed "Links to #speed")’ value under **Fax Send** settings.| |81B|Line too long|Rescan and transmit again.| |880|Failure to transmit training successfully in V17, V29, V27ter modulation schemes.|- Check line quality. - Select a lower ‘[**Max Speed**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#speed "Links to #speed")’ value under **Fax Send** settings.| |881|Failure to transmit training successfully in V33, V29, V27ter modulation schemes.|- Check line quality. - Select a lower ‘[**Max Speed**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#speed "Links to #speed")’ value under **Fax Send** settings.| |882|Failure to transmit training successfully in V17, V29 modulation schemes.|- Check line quality. - Select a lower ‘[**Max Speed**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#speed "Links to #speed")’ value under **Fax Send** settings.| |883|Failure to transmit training successfully in V17, V27ter modulation schemes.|- Check line quality. - Select a lower ‘[**Max Speed**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#speed "Links to #speed")’ value under **Fax Send** settings.| |884|Failure to transmit training successfully in V29, V27ter modulation schemes.|- Check line quality. - Select a lower ‘[**Max Speed**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#speed "Links to #speed")’ value under **Fax Send** Settings.| |885|Failure to transmit training successfully in V17 modulation scheme.|- Check line quality. - Select a lower ‘[**Max Speed**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#speed "Links to #speed")’ value under **Fax Send** settings.| |886|Failure to transmit training successfully in V29 modulation scheme.|- Check line quality. - Select a lower ‘[**Max Speed**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#speed "Links to #speed")’ value under **Fax Send** settings.| |887|Failure to transmit training successfully in V27 modulation scheme.|- Check line quality. - Select a lower ‘[**Max Speed**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#speed "Links to #speed")’ value under **Fax Send** settings.| |888|Failure to transmit training successfully at 2400 bps in V27 modulation scheme.|- Check line quality. - Contact **Lexmark Technical Support** for assistance.| |889|Failed to connect at minimum speed supported by MFP.|- Incompatible connection.| |88A|Failed to connect using V34 modulation scheme.|- Check line quality. - Adjust to a **lower** [**modulation**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#modulation "Links to #modulation") scheme.| |**900 Related Errors**| | | |901|No fax tones detected from remote end.|- Verify that destination number is correct. - Verify whether remote fax device is enabled to receive incoming faxes.| |902|No dial tone detected.|- Check by **enabling** ‘[**Behind a PABX**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#PABX "Links to #PABX")’ setting. - Check phone line. - Check MFP modem hardware.| |903|Busy tone detected.|- Check with remote end if successive [**redial attempts**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#redial "Links to #redial") also fail.| |904|Hardware error detected.|Check/replace MFP hardware if error persists.| |905|A timeout occurred after dialing number and waiting for response.|- Check with remote end if successive [**redial attempts**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#redial "Links to #redial") also fail.| |906|Fax send was cancelled by user.|Not applicable| |907|Modem detected a digital line connection.|Verify MFP is connected to an **analog phone line**.| |908|Phone line was disconnected.|Restore phone line connection.| |**A0 Related Errors**| | | |A00|Received request for unsupported function from remote fax device.|Not applicable| |A01|Received request for unsupported image width from remote fax device.|Select a **smaller page width**.| |A02|Received request for unsupported image resolution from remote fax device.|Select a [**lower resolution**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#resadjustment "Links to #resadjustment").| |A03|Received request for unsupported compression type from remote fax device.|**Send** – Enable [**Auto Convert Color Faxes to Mono Faxes**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#enableautoconvert "Links to #enableautoconvert"). **Receive** – Enable [**Color Fax Receive**](https://infoserve.lexmark.com/ids/ifc/ids_topic.aspx?root=kb20211110015922124&gid=v51058341&id=v51058340&topic=SO6393&productCode=Lexmark_XC6153&loc=en_TH#enableautoconvert "Links to #enableautoconvert").| |A04|Received request for unsupported image length from remote fax device.|Select a shorter page size.| |F00|Unknown error occurred.|Not applicable|