To create a new user, create a ticket with TrueVOIP [[email protected]](mailto:[email protected]) with the user's location, email address, and if they should be added to any call queues or auto attendants. You can ask the client if they would like them setup in a similar way to an existing user. To provision a phone for the new user, you can follow the [[TrueVOIP Phone Provisioning|phone provisioning guide]].