> [!Warning] This does not work. # 1.  Create a backup of the ScreenConnect server Make a copy of the ScreenConnect directory at C:\Program Files (x86)\ScreenConnect. Store this backup in a safe place. > **Note:** You might need to stop these services before completing your backup: - ScreenConnect Relay - ScreenConnect Session Manager - ScreenConnect Web Server # 2.  Update the ScreenConnect plugins from the Solution Center From the ConnectWise Automate **Control Center**, select **System** > **Solutions** > **Solution Center**. 1. Select **Out of Sync Solutions** from the **My System** navigation menu. 2. Hover over the ScreenConnect solution and click **Queue**. 3. Click on the **Solutions Queue** at the top of the navigation sidebar. 4. Finally, click **Install/Update.** # 3. Reload the DBAgent Plugins > **Important:** If there are any scripts running in Automate when you restart the DBAgent, they’ll stop and must be restarted. 1. Navigate to **System** > **Solutions** > **Plugin Manager** > **Advanced** > **Reload Plugins**. 2. Click **Reload DBAgent Plugins**. # 4. Update the ScreenConnect server from within ConnectWise Automate In the Control Center, select **System** > **Configuration** > **Dashboard** > **Config** > **Integration** > **ConnectWise Control**. If the ScreenConnect Server version is out of date, the label in the lower-left hand corner of the screen will display **Update Server**. Click **Update Server** to continue. > **Tip:** If **Update Server** is missing and you’re certain ScreenConnect is out of date, that could mean your ConnectWise Automate, the solution, or both are out of date. It could also mean the integration is invalid. Try confirming your settings in the ScreenConnect Dashboard, saving your changes, and clicking **Resolve Issues**. Follow the installation wizard to complete the upgrade. > **Note:** The version number will not update on the Control Dashboard until the Dashboard has been closed and reopened. # 5. Upgrade your access agents It's important to upgrade your access agents after every server upgrade so that they receive the latest improvements and updates. There are two ways you can upgrade the ScreenConnect client version for your unattended machines. ## Reinstall through ScreenConnect Through ScreenConnect, select your machines, right-click, and select **Reinstall**. ## Redeploy through ConnectWise Automate You can instead use the Redeploy command within ConnectWise Automate. Navigate to the Browse screen and scroll to the bottom of the list; this ensures that ConnectWise Automate sees all computers. Press Ctrl+A to select all machines in the list, then right click and select **Control** > **Redeploy**.