# Step 1: Determine how/why the site is being blocked Info you need: - Traffic source (private network, guest network, etc.). - Traffic destination (domain, subdomain, URL, etc.) - Blocked traffic reason (HTTP proxy, HTTPS proxy, WebBlocker, Blocked Sites, etc.) You will likely get the traffic source and destination from the client. They may also attach a screenshot if they get an error showing why the traffic is blocked. You can also search traffic monitor for the site domain to find why it was blocked. # HTTP Proxy Exception ![[WatchGuard HTTP Proxy Exception]]